[New Job Vacancy] Helpdesk Executive job in CBRE, (Mumbai, Maharashtra) – Jobs in Mumbai, Maharashtra

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- CBRE Position Name :- Helpdesk Executive Company Location :- Mumbai, Maharashtra Job Category :  General Category Full Job Description :- Posted 04-Feb-2022 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Mumbai – Maharashtra – India Attending to and log calls landing at the helpdesk and direct the complaint/request to the concerned vendor/department based on the nature and criticality/priority of the call and tracking till the time of its completion. Provide work orders / job requests to the operation and maintenance personnel for every user request / complaints. Reconcile and close out all client work orders and implement follow-up actions for work orders that remain open. Escalate the unresolved complaint as per the escalation matrix. Any critical complaint to be reported to client representative immediately on receipt of complaint Update caller on status of call and get feedback after successfully completion of the call. Prepare daily / weekly / monthly MIS including time taken for call completion, manpower utilized, pending calls, etc. Provide information to occupants on general enquiries. Provide daily, weekly, monthly MIS on the complaints received with status Graduate of Any Stream Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.

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