[New Job Vacancy] RBB-BM Service job in HDFC Bank, (Indore, Madhya Pradesh) – Jobs in Indore, Madhya Pradesh

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- HDFC Bank Position Name :- RBB-BM Service Company Location :- Indore, Madhya Pradesh Job Category :  General Category Full Job Description :- Job Description A. Achievement of Business Targets: Achievement of Income and contribution targets Achievement of Incremental Current Account & Saving Account targets Cost to Income Ratio benchmark Cross Sell Products like Demat, Credit Cards, Mutual Funds, Insurance, Investment Advisory, and Assets etc. Ensuring Portfolio Growth Ensuring Cross Sell Ratio. B. Program / Channel Management: Managed program(Wherever Applicable) Ensuring Revenue generating roles Channel overall target achievement (Wherever Applicable) Ensuring HNW Portfolio Management and customer service (Wherever Applicable) Ensuring achievement of cross sell Ratio C. Complains and Customer Management: Ensure all components of the branch sales model function as per design and regulatory compliance. Complaints Handling. Process adherence (Sales/Audit/RISK/Operation) BRM – SQ rating Targeted growth of existing portfolio Attrition Control as confirmed for portfolio growth Percentage of depleted accounts TAT delays Effective resolution of complaints from Next Step & Talisma. Review and resolution of offsite ATM complaints Organising customer meets to solicit feedback on service and products Mystery Shopping Ratings Ensuring Contact Ratio Ensuring Cross Sell Ratio Review of all CRM and ensuring adherence and TAT D. People Management: Staff Turnover Staff Motivation and morale Training – staff is exposed to skill based, product knowledge based training. Productivity of Coex/LSE on CASA/Demat/Credit Cards (A) Operational knowledge based training Staff productivity management E. Review and Control: Review vault /Vault& Key register, Monitor Physical verification of cash (Periodic). Audit Rating No frauds / Operational Errors . Review Suspense & Dummy accounts Ensure compliance with Banking rules, Regulations & Procedures Periodic review of progress vs. objectives Ensure clarity of Business objectives among staff Adherence of sales process. F. Competency: Execution Excellence: Planning Continuous improvement Quality Result Business Knowledge Managing people & Relationships: Collaboration Customer delight Promoting HDFC Values Coaching Conflict Resolution Personal Effectiveness: Ownership Feedback and Active listening Clarity of expression Analytical Ability Influencing Decision Making G. Assignment of Work: Liaison with external customers, retail marketing, audit, IT, product development group, retail operations, clearing, currency chest, ATM vendors, other functional heads on case to case basis, and RBI officials. Skills 1. Strategic Vision 2. Business Understanding 3. Planning & Organizing 4. Initiative 5. Decision Making 6. Numerical and Analytical Ability 7. Accuracy 8. Develop Subordinates and team 9. Communication 10. Response Time 11. Sales / Marketing skills 12. Interpersonal skills 13. Hands on approach 14. Aggressive 15. Listening skills 16. Ability to work under pressure 17. Team Player 18. Confidence 19. Adaptability 20. Influencing skills 21. Monitoring skills 22. Implementing skills 23. Mentoring Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.

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