[New Job Vacancy] Tier I Support job in HotelKey, (Nagpur, Maharashtra) – Jobs in Nagpur, Maharashtra

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- HotelKey Position Name :- Tier I Support Company Location :- Nagpur, Maharashtra Job Category :  General Category Full Job Description :- HotelKey, Inc. is seeking Tier 1 Support to join our growing services team supporting operations of Frontdesk and a suite of ancillary applications, which are parts of our new cloud based Property Management System. HotelKey Tier 1 Support will help clients to troubleshoot their issues related to operations and work on tickets raised by them for specific needs. Tier I support will also work on quality improvement projects for achieving continual improvements in service levels. This is a unique opportunity to support and maintain HotelKey Product suite which is brand new in Hospitality Industry. Job Posting Date : 24 November 2021 Job Responsibilities Resolve all tickets raised by clients Troubleshoot functional issues of clients on the HotelKey PMS Train end users on how to use the product Monitoring error logs for Interfaces to HotelKey PMS Meet all SLA requirements and help maintain Key Performance Matrix Compile, review and monitor daily / weekly performance of the Project Identify improvement areas and implement measures to maximize customer satisfaction levels. Assess customer feedback, and evaluate areas of improvements based on critical feedback Participate in internal and external (Client retained external audit agency) audits and reviews for the project. Work with client IT teams and support knowledge across the team Qualifications Experience in Tier I Support activities Excellent people management skills and communication skills required Good Analytical and presentation skills Knowledge of Microsoft Word and Excel Experience in Hospitality Industry property management is a plus Contact us : careers@hotelkeyapp.com Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.