[New Job Vacancy] Team Member-Admin CRM-QIG job in HDFC Bank, (Mumbai, Maharashtra) – Jobs in Mumbai, Maharashtra

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- HDFC Bank Position Name :- Team Member-Admin CRM-QIG Company Location :- Mumbai, Maharashtra Job Category :  General Category Full Job Description :- Job Description Regulatory Reporting Will be responsible for preparation and analysis of quarterly/ annual submissions on Complaints and reports to regulators Will be responsible for preparation of quarterly submissions to Standing Committee and Customer Service Committee of the Board. Periodical Reports to Senior Management on complaints Will be responsible for preparation of various MIS on Complaints Performance, closure TAT, pendency and Top Areas of Complaints to Group head for review and inputs. Will be responsible for preparation of monthly reports on complaints and TAT performance to all Business Heads and Group Heads Will be responsible for preparation of Annual reports to Finance and quarterly reports to ICAAP team CRM Analysis Will be responsible for end to end assessment on quality of CRM closure and loggers to ensure improvement in these parameters. BO Desk Will be responsible for daily/ weekly tracking of pending Banking Ombudsman (BO) maintainable/ non-maintainable cases, closure TAT, Advisories received from BO and implementation status. Will ensure MIS on Internal Ombudsman(IO) & Nodal Officer stand change, Complaint review Panel, Nodal Officers metric file. Admin CRM Will be responsible to action all mails received in Admin-CRM ID on time and with accuracy Will be responsible for fixing ownership of CRM calls. CRM System maintenance Will be responsible for driving CRM enhancements in coordination with IT team. Will be ensuring close monitoring of system issues and immediate solution. Skills Banking Product & Process Knowledge Analytical skills and MS office proficiency Communication Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.

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