[New Job Vacancy] Agent, Resolutions (Remote) job in Carnival Cruise Line, (Miramar, FL) – Jobs in Miramar, FL

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- Carnival Cruise Line Position Name :- Agent, Resolutions (Remote) Company Location :- Miramar, FL Job Category :  General Category 2 Full Job Description :- Job Description We are seeking Resolution Agents who services incoming calls on existing individual bookings from travel agents and direct guests in an expeditious and efficient manner. Agent does this by establishing rapport and confidence with customers. Position starts with 5 weeks of full- time, in-classroom training. Upon successful completion of new hire training, agent will participate in a 6-week rookie development training program. During this on-boarding and development period, agents will service incoming calls on existing bookings from direct guests and travel advisors. If agent demonstrates successful completion at the 3 -month mark, they will be certified as a Resolutions agent. These duties include more access and skills to support internal staff members, outsource partners, travel agents and direct guests by handling escalated calls. Agents work towards one call resolutions by creatively thinking of solutions that benefit both the guest and Carnival. ESSENTIAL FUNCTIONS: Handle a high volume of inbound calls from travel agents and direct guests in an expeditious and efficient manner with varying degrees of questions and/or concerns and act as the primary customer service agent in processing or responding to basic customer requests, inquiries and/or bookings changes. Performs this by achieving productivity standards and goals set by the company while maintaining a high level of customer service inclusive of total number of incoming calls, length of call, and ACW (after call work). Agents work towards one call resolutions by creatively thinking of solutions that benefit both the guest and Carnival. Actively participate in on-going feedback and coaching sessions from Quality Assurance, Supervisor, as well as contribute to team meetings Stay current on new information regarding sales, new products, marketing campaigns and other sales and service initiatives through training, self-study, company newsletter, etc. Adhere to established escalation process to refer unresolved customer issues to designated call center team member or supervisor for further resolution and/or research Excellent attendance and punctuality are an essential function of the job. QUALIFICATIONS: High School Diploma or GED Knowledge of Microsoft Office products preferred. Comfortable taking incoming calls via phone and computer Ability to demonstrate excellent attendance and punctuality. Ability to resolve customer issues in a clear, calm, and diplomatic manner. Ability to demonstrate empathy. Ability to demonstrate good verbal and written communication skills required. Ability to demonstrate very good listening skills to interpret and address customer requests and needs. Ability to be a self-starter with a strong work ethic. Demonstrate creative problem-solving skills. Demonstrate basic business acumen – balance between company revenue objectives and customer satisfaction. Effective at resolving challenging customer issues. About Us Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters! Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. Benefits as a member of Carnival’s Team: A comprehensive benefit program which includes medical, dental and vision plans Additional programs include company paid term life insurance and disability coverage and a 401(k) plan that includes a company match Employee Stock Purchase plan Paid vacation and sick time Cruise benefits An on-site fully accredited preschool educational program located at our Doral campus An on-site Wellness Center and Health clinic at our Doral campus To view a copy of Carnival’s FMLA, EEO and EPPA posters please visit: (click or copy and paste link into your browser) https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf #CC# Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.

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