[New Job Vacancy] Associate job in TATA Capital, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

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Job Opening details:-
Company Name :-
TATA Capital
Position Name :-
Company Location :-
Chennai, Tamil Nadu
Job Category :
 General Category

Full Job Description :-
To manage all operations activities at the branch and ensure customer satisfaction by resolving all customer queries thus supporting the Retail Loan Product process
Graduate in any discipline
o Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT

o Ensure service deliverables are processed by the team as per TAT, training them on policy and process changes to minimize errors

o Resolve branch queries,ensuring that queries raised by stakeholders are addressed promptly and providing support as required

o Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.

o Monitor repricing and update systems, based on inputs received from RBI/ business team

o Conduct impact analysis and accordingly update systems after approval from the business team

o Release communication about rate increase or decrease to customer and update the web-portal system accordingly.

o Resolve audit queries raised by internal and external auditor and initiate corrective action as suggested

o Ensure compliance to all Audit / RBI regulations.

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