[New Job Vacancy] BPO : Customer Support : Indore : Graduate job in Outpace Consulting Services, (Indore, Madhya Pradesh) – Jobs in Indore, Madhya Pradesh

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- Outpace Consulting Services Position Name :- BPO : Customer Support : Indore : Graduate Company Location :- Indore, Madhya Pradesh Job Category :  General Category Full Job Description :- Job Description We Are Hiring For Service Desk Role With Leading ITES Company. (Immediate Joining to 30 Days) Job Location : Indore Sal : 2.50 to 4.50 LPA Please Call : Please Call : Delilah @ +91-XXXXXXXXXX (Whatsapp : 8975105287) , Pearl @ 7798562517 Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , web, chat and Service Requests Roles and Responsibilities Opens, logs, prioritizes, assigns, and closes calls logged Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution Routes the enquiries to Resolver Groups as appropriate Re-routes misdirected calls Escalates tickets which have not been resolved in accordance with Customer escalation procedures Provides status and updates on tickets to authorized users Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction Adherence to policies and procedures, closure of open calls after resolution. Desired Candidate Profile 1-5 Yrs of experience in Service Desk/International BPO/Technical Support Able to handle Calls, Emails, Chats & Web tickets and should be willing to work in 24*7 shift environment Basic understanding of inter-relationship of software, hardware and communications Knowledge and understanding of end user requirements Strong customer service orientation Self-Starter Good listening skills & Ability to analyze and solve technical problems Strong problem analysis, resolution, and writing skills Good interpersonal and communication skills Analytical skills excellent spoken and written communication skills Key Skills BCOMBBABJMCJOURNALISMWBSUBHMHOTEL MANAGEMENTBBMMBAICSEMCOMBSCMACOLLEGEISCB.EAMITYMSCLORETOLANGUAGEBCAENGLISHPGDMMCAB.TechCBSEFRESHERXAVIERPRESENTATIONMASS COMMUNICATIONTECHOLITERATUREUNIVERSITYCOMMUNICATIONBAPGDHR Education UG:Any Graduate Company Profile Outpace Consulting Services Private Limited Leading ITES Company Company Info View Contact Details + Salary: 2,50,000 – 4,50,000 P.A. Industry: BPO / Call Centre Functional Area: Customer Success, Service & Operations Role Category: Voice / Blended Role: Technical Support – Voice / Blended Employment Type: Full Time, Permanent Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.