[New Job Vacancy] CCE (Customer Care Executive) (Service Center/Retail) job in CROMA a tata enterprise, (Ludhiana, Punjab) – Jobs in Ludhiana, Punjab

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- CROMA a tata enterprise Position Name :- CCE (Customer Care Executive) (Service Center/Retail) Company Location :- Ludhiana, Punjab Job Category :  General Category Full Job Description :- Customer ServiceFollow10 feet Rule :: Greet EVERY customer who comes within a 10 Feet radius of any staffFollow “Lean time equals Learn Time” principle at all timesComplaint Management : · Resolve customer complaint & queries as per defined process. Ensure SLA adherence· Where required, escalate to SM and provide on priority resolutionFacilitation : · Installation : Manage end-to-end installation process for calls created at store· Repair : Follow repair facilitation process for carry in products (EW/DOA/FS)· RPA : Assist customer on product returns, follow inward RF process· Follow up with head cashier on account sale closures· Interact across touch points (customer/brand/EW/CC), review & follow-up on pending repair callsService assurance · Proactive out calling to customers on high value purchase as per SOP· Continuous update during installation & repair on in-store facilitation to customers – GAN/IDReporting · Daily : Checklist update on share point. SM & CSM to review daily report· Weekly : In-store meeting with SM & CSM to review service performanceHygiene standards(Daily):· Keep CSD table FREE of clutter· Checks availability of drinking water & disposable glasses· Maintain personal grooming as per company standards· Adhere to assigned shiftsAttend daily store briefingJob Types: Full-time, Regular / PermanentSalary: ₹160,000.00 – ₹220,000.00 per yearBenefits:Health insuranceLeave encashmentLife insurancePaid sick timePaid time offProvident FundSchedule:Day shiftMorning shiftSupplemental Pay:Commission payPerformance bonusQuarterly bonusCOVID-19 considerations:All necessary safety measuresEducation:Higher Secondary(12th Pass) (Preferred)Experience:Customer service: 1 year (Preferred)Language:English (Preferred)Hindi (Preferred)Speak with the employer+91-XXXXXXXXXX Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.