[New Job Vacancy] CEC Officer – Inbound – 811Customer Experience CenterContact Centre Inbound job in Kotak Mahindra, (Thane, Maharashtra) – Jobs in Thane, Maharashtra
Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- Kotak Mahindra Position Name :- CEC Officer – Inbound – 811Customer Experience CenterContact Centre Inbound Company Location :- Thane, Maharashtra Job Category : General Category Full Job Description :- Job Role : To Attend the inbound calls of customers in 811 and process the queries & requests to customer’s satisfaction To identify and convert the opportunities for cross selling (banking product) on customer’s call Responsible for quality communication and customer servicing within laid down productivity and service benchmarks. Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues. Complete the logs specified by the process (End-of-day target) Adherence to Information Security norms & quality process norms. To be aware of and comply with any updates about the process Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance Job Description : Graduate Preferably 1-2 years with 6 months which should to be in customer service role – Understanding of call center industry an advantage Excellent communication skills – Verbal & Written Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays Flexible to get scattered 8 Week Offs in a month with 9hours 36 minutes of shift Good listening skills and strong communication abilities. Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity Team Player, collaborative Self-motivated person including the ability to act as a role model within the organization. Should be able to establish rapport quickly with peers, managers & customers Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.