[New Job Vacancy] Customer Service Executive job in Mantras2Success consultants, (Mumbai, Maharashtra) – Jobs in Mumbai, Maharashtra
Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- Mantras2Success consultants Position Name :- Customer Service Executive Company Location :- Mumbai, Maharashtra Job Category : General Category Full Job Description :- Opening: 3 Nos. Job ID: 27499 Employment Type: Full Time Reference: Work Experience: 2.0 Year(s) To 3.0 Year(s) CTC Salary: 3.00 LPA TO 3.60 LPA Function: ITES / BPO / KPO / Customer Service / Operations Industry: Medical/Healthcare/Hospital Qualification: Any – Any Graduation Location: Mumbai Job Description: Manage large amounts of incoming queries via email and chat messages Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers should be able to resolve supply chain queries to customers Requirements Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Candidates having passports will be preferred Should have excellent verbal and written english to cooridnate with US clients Shift Timing : 02:00 pm to 10:30/11:00 pm Key Skills : Customer Service Email Assistance Chat Assistance Company Profile The company is a leading provider of value-added manufacturing services, medical and industrial products, and protective materials and solutions. Currently Headquatered near Atlanta, Georgia With Operation Offices present in eight countries (the Dominican Republic, China, Hong Kong, Vietnam, India, the Netherlands, UK, USA). Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.