[New Job Vacancy] Customer Service Executive-RAO job in HDFC Bank, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- HDFC Bank Position Name :- Customer Service Executive-RAO Company Location :- Chennai, Tamil Nadu Job Category :  General Category Full Job Description :- Job Description Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Post disbursement Customer Service Activities To provide services to Retail Asset customers post disbursement of loans. Timely and accurate resolution of Customer Complains and queries. To meet the agreed TATs ( as per SLA document) for all customer service like Foreclosures, issuance of NOCs and other activities of CSD To ensure that processing is done without any errors and within prescribed TATs To ensure adequate/appropriate infrastructure at Customer Service Centers. To ensure complete 5S is implemented and maintained at CSD. To focus on productivity and achieve efficiency levels as desired by senior management Ensure that agreed control processes and procedure are implemented to identify and mitigate risks in his/her area of responsibility. Aim for Nil Operational Errors. To ensure excellent rating in QIG audit. Process Excellence and Enhancements Identify and recommend measures to check unproductive volumes and cases of potential misuse of the banking systems Suggest gaps in processes, if any, and changes required to address such gaps. To take up projects at regional level. Punctuality, discipline, attendance & training, Complaint management To maintain punctuality, discipline and office decorum at all the time. Ensure attendance is marked on daily basis through proper channel. Ensure that all Processes followed at Branch Operations are as per Standard Operating Procedures laid down in the Operations Manual. Ensure password sharing policy adhered to. To ensure clean and hygienic environment in the Branch. Skills Banking Product & Process Knowledge Planning and Organizing Skills Communication Knowledge of Competition & Current trends in financial Industry. Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.

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