Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- Zepto Position Name :- Customer Service Product and Self Help Company Location :- Mumbai, Maharashtra Job Category : General Category Full Job Description :- Your Role Implementation of Customer Self Serve and Auto Bots Create design workflow for Self service options for customers to improve the experience Create and implement Customer Service Auto Bots to resolve complex problems in a structured Monitor effectiveness of bots and self serve tools, understand customer feedback and take corrective action/iterations Ensure BCP plan for self serve and auto bots CS Design Map overall customer journey, milestones and identify necessary interventions to improve customer experience and reduce contacts Review Customer Service SOP and workflows timely to ensure its updated as per business and customer requirements What We’re Looking For People with an endless curiosity and hunger to learn Owners who will think of Zepto as their own venture Operators obsessed with customer experience Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.