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Job Opening details:-
Company Name :- Stock Holding
Position Name :- Executive–Customer Care
Company Location :- Mumbai, Maharashtra
Job Category : General Category 2
Full Job Description :-
Only Indian Citizens are eligible to apply
26 years as on job application date
Graduates in any discipline with minimum 60% marks in aggregate or Post Graduation with minimum 50% marks in aggregate from recognised University/Institution.
Minimum 1 -2 years of experience in Customer Care/Call Centre/Customer Relations Management (CRM), preferably in BFSI segment
Attending to Customer Care calls and client queries received via email regarding products and services of the Corporation
Handling/Resolution of client queries/concerns and grievances in a timely manner.
Attending marketing leads as per Marketing campaign, product promotions, etc. and routing to the concerned dept/officers
Attending queries received as Online Feedback/Marketing Leads on the Corporation’s website.
Attending queries on Online Account Access for various products/services facility of customers
Attending Inbound/Outbound Calls to Customers for cross selling of Products/Services and create lead generation/conversion
Making Outbound calls for updation of Mobile no., Email id, account details, other customer/product related information, etc. and other compliance requirements
Management and updation of database and records of client information and maintenance of daily reports/MIS
Any other activity that may be assigned as per requirement of the Corporation.
Excellent communication skills, customer centric approach, listening skills and problem solving ability. Should have excellent tele-selling and cross selling skills of products/services with timely handling inbound/outbound calls.with an ability to handle pressure. Knowledge of computers is essential.
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