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Job Opening details:-
Company Name :- Microland
Position Name :- Executive – Service Desk
Company Location :- Mumbai, Maharashtra
Job Category : General Category 2
Full Job Description :-
India – Mumbai
Number of Position
Field Services – Tech Ops
JD: Helpdesk S/n Heading Description Expectation 1 Comm Skills Good – Oral & Written communication Mandatory 2 Service Window 8:00 to 8:00 & stretch on timing as per requirement late night specially during festival and month end 3 Experience Relevant / Tech Support = 1.5 Yrs+ 4 Role Appropriately handling / receiving of user calls/issues Experience of Ser. Desk process of logging tickets and allocation Experience of ticket/call coordination with users, engineers Exposure & understanding of Ticketing tool Understanding of Ticket process – Incidents / service requests Understanding of Ticket SLA and focus on meeting targets Should be able to pull the data and prepare reports + do basic analysis Understanding of small activities/assignments in IT and coordination Understanding of client management, user response (email/verbal) Understanding to coordinate with users & vendors Good working knowledge (formula’s) of Excel Preferred Good grasping power to understand App based issue and Internet sites issues Preferred 5 Note / Misc. ITIL Exposure Optional Flexible for timings, site, towards requirements Mandatory Shu’d be able to move up / next level after grooming 6 Target Companies Any service industry / any end user company with user base 2000+
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