[New Job Vacancy] Guest Experience Planner (Remote) – Grand Hotel Mackinac Island MI job in Davidson Hospitality Group, (Mackinac Island, MI 49757) – Jobs in Mackinac Island, MI 49757

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Job Opening details:-
Company Name :-
Davidson Hospitality Group
Position Name :-
Guest Experience Planner (Remote) – Grand Hotel Mackinac Island MI
Company Location :-
Mackinac Island, MI 49757
Job Category :
 General Category 3

Full Job Description :-
Very flexible with schedule and hours to meet your needs and/or school schedule. Opportunity to grow within Grand Hotel, Mackinac Island or Davidson Hospitality!
Position Info
A Guest Experience Planner is a customer-focused role, designed to capture additional incremental revenue through outbound sales efforts. You will assist guests in buying once in a lifetime hotel experiences. We encourage you to think outside of the box and bring in new ideas in order to optimize revenue capture. You will receive training on our best in class selling program as well as extensive product knowledge once hired. The Experience Planner will have extensive knowledge of the property, guestrooms, package options, and amenities of the property and is expected to make outbound sales calls offering customized room and package products, spa services, dining and beverage
options, and recreation activities. You will stay engaged with the Front Office, Sales and Accounting teams on a daily basis. You will receive an hourly wage plus a monthly incentive (based on sales performance). You will also assist the Reservations Department throughout the season as needed.

Please note that this position is remote. We will work closely via Teams and require some travel to the island and to Okemos, MI.

What skills will help ensure you are successful in this role!
Dedication to service and excellence within the hospitality industry
Passion for sales
Proper use of grammar and effective communication skills including tone of voice, energy, and body language
Strong computer proficiency and email communication skills
Hospitality experience preferred though not required

About Grand Hotel
Welcome to America’s Summer Place! We have been welcoming guests since 1887, and we continue to embrace our rich history with inspired job opportunities and cherished traditions. Prepare to help our guests explore this top resort in the Midwest and National Historic Landmark.

About Davidson
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville. Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
If you share our passion for delivering hospitality where details matter, apply today to join our team!
Our employees receive many GRAND benefits:
Transportation reimbursement (terms and conditions apply)
Health, Vision, and Dental Insurance (first of the month after 60 days of employment)
Paid sick time (after 90 days of employment)
Housing with complimentary wi-fi
Meal plan options with a cafeteria on-site
A discount at the hotel’s retail shops and restaurants
Friends and family can take advantage of a discounted rate on select nights during the season!
Grand Hotel is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, or any other legally recognized protected basis under federal, state, or local laws, regulations, or ordinances.
Grand Hotel is a drug-free workplace.

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