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Job Opening details:-
Company Name :- IBIS
Position Name :- Guest Service Associate @ IMV
Company Location :- Mumbai, Maharashtra
Job Category : General Category 2
Full Job Description :-
We are looking for highly organized candidates with excellent people skills for the position of a guest service representative. Guest service representatives are responsible for providing front desk and food & beverage services to guests, undertaking various administrative duties, and diffusing conflict or tension in hotels, among other duties.
Greeting guests upon arrival and making them feel welcomed.
Administering check-ins and check-outs.
Providing front desk services to guests.
Assigning rooms and taking care of administrative duties.
Delivering mail and messages.
Processing guest payments.
Coordinating with bell service and staff management.
Being a source of information to guests on various matters such as transport and restaurant advice.
Processing meal and beverage requests.The best guest service representatives will have tremendous patience when dealing with guests and accommodate their every need with enthusiasm
Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
Ensure to be familiar with all dishes on the menu.
Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
In the absence of the Assistant Manager – Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
Ensure to handle the luggage in a courteous and efficient manner.
Control room inventory and assign room per guest needs.
Ensure to be familiar with the property lay out, fire exits and elevator locations.
Report any equipment malfunction, emergency situations or suspicious persons to the Guest Service Manager.
Ensure that breakage, pilferage and spoilage are kept to a bare minimum.
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