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Job Opening details:-
Company Name :- Hotel Park Plaza GTB
Position Name :- Hotel Receptionist
Company Location :- Bhopal, Madhya Pradesh
Job Category : General Category
Full Job Description :-
General PurposeWelcome guests, check guests in and out of the hotel, deal with guest queries, provide prompt and professional guest service to meet guest needs and ensure guest satisfaction.Main Job Duties and Responsibilitieswelcome and greet guestsanswer and direct incoming callsinform guests of hotel rates and servicesmake and confirm reservations for guestsensure proper room allocationregister and check guests inconfirm relevant guest informationverify guest’s payment methodverify and imprint credit cards for authorizationissue room keys and direct guests to their roomsmaintain clear and accurate records of guest room bookingscompute all guest billings, accurately post charges to guest rooms and house accountsreceive and transmit messages for guestsretrieve mail, packages and documents such as faxes for guestslisten and respond to guest queries and requests both in-person and by phoneprovide accurate information about local attractions and servicesliaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guestscomplete and maintain any incident reports, daily activity reports or other reports requested by managementmanage conference room bookings and schedulingclose guest accounts and check guests outreview accounts and charges with guests during the check-out processprocess accurate payment of guest accountsinform housekeeping when rooms have been vacated and are ready for cleaningmonitor visitors to the hotelenforce rules and policies of the hotelmaintain a neat and orderly front desk and reception areaEducation, Skills and ExperienceHigh school diploma or equivalentguest/customer relations experience, preferably in a hospitality environmentstrong working knowledge of relevant computer software including MS Office and booking and payment systemsnumeracy skillsadministrative skillsKey Competencies and Qualitiescustomer service orientationattention to detail and accuracyplanning and organizingability to multitask and prioritizeprofessional appearance and attitudeeffective verbal and written communication skillsability to handle stress and stay calm under pressureconflict resolution skillsdecision making and judgment skillsteam workflexible regarding work schedulesability to respond appropriately to diverse customers and guestsJob Types: Full-time, Regular / PermanentSalary: From ₹10,000.00 per monthSchedule:Day shiftMorning shiftExperience:total work: 3 years (Preferred)
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