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Job Opening details:-
Company Name :- Inova Health System
Position Name :- Imaging Scheduling Rep 1
Company Location :- Virginia
Job Category : General Category 2
Full Job Description :-
As an Imaging Scheduling Representative 1, you will create accurate and complete accounts in host system by obtaining and verifying all registration information including determining if authorization is required. To help achieve our mission, you will meet and exceed established productivity, quality assurance and Call Center performance goals. Your ability to utilize standards, guidelines and written procedures for performing radiology scheduling functions is of vital importance. Scheduling efficiently and accurately following established guidelines while applying customer service techniques in all interactions both internally and externally is required. Successfully communicating using approved scripts and verbally interacting on the phone for up to eight hours is expected.
Job Responsibilities
Follows name search procedures to ensure positive patient identification and prevent duplicate medical record assignments.
Communicates relevant logistical and clinical exam preparation instructions to patients.
Reviews/confirms insurance eligibility and address using the appropriate applications.
Follows all documentation guidelines and requirements.
Manages the web based requests by interpreting them, contacting patients and completing the scheduling process and/or directing patients as necessary for non-schedulable services.
Communicates with scheduling team members as well as physicians, office staff, patients, Inova Health System departments and any other entity outside or inside Inova.
Consistently presents a positive departmental/organizational image while committing to departmental goals, objectives, standards, policies and procedures.
Selects correct plan codes and enters all insurance information to ensure timely and efficient authorization/verification of benefits.
Additional Requirements
Education:
High School diploma or GED
Experience:
1 yr. experience in patient scheduling and or registration
Skills:
This position must demonstrate a commitment to quality customer service to patients, physicians, co-workers, and the public.
Proficient with computers, telephones, fax machines and the use of various software applications.
Ability to prioritize and perform work in an organized, efficient, and effective manner without constant supervision and direction.
Minimum typing speed of 30 wpm. Completion of Scheduling/Registration EPIC training modules
Completion of scheduling/registration EPIC training modules.
As an Imaging Scheduling Representative 1, you will create accurate and complete accounts in host system by obtaining and verifying all registration information including determining if authorization is required. To help achieve our mission, you will meet and exceed established productivity, quality assurance and Call Center performance goals. Your ability to utilize standards, guidelines and written procedures for performing radiology scheduling functions is of vital importance. Scheduling efficiently and accurately following established guidelines while applying customer service techniques in all interactions both internally and externally is required. Successfully communicating using approved scripts and verbally interacting on the phone for up to eight hours is expected.
Job Responsibilities
Follows name search procedures to ensure positive patient identification and prevent duplicate medical record assignments.
Communicates relevant logistical and clinical exam preparation instructions to patients.
Reviews/confirms insurance eligibility and address using the appropriate applications.
Follows all documentation guidelines and requirements.
Manages the web based requests by interpreting them, contacting patients and completing the scheduling process and/or directing patients as necessary for non-schedulable services.
Communicates with scheduling team members as well as physicians, office staff, patients, Inova Health System departments and any other entity outside or inside Inova.
Consistently presents a positive departmental/organizational image while committing to departmental goals, objectives, standards, policies and procedures.
Selects correct plan codes and enters all insurance information to ensure timely and efficient authorization/verification of benefits.
Additional Requirements
Education:
High School diploma or GED
Experience:
1 yr. experience in patient scheduling and or registration
Skills:
This position must demonstrate a commitment to quality customer service to patients, physicians, co-workers, and the public.
Proficient with computers, telephones, fax machines and the use of various software applications.
Ability to prioritize and perform work in an organized, efficient, and effective manner without constant supervision and direction.
Minimum typing speed of 30 wpm. Completion of Scheduling/Registration EPIC training modules
Completion of scheduling/registration EPIC training modules.
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