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Job Opening details:-
Company Name :- ADCI HYD 16 SEZ
Position Name :- Immigration Assistant
Company Location :- Hyderabad, Telangana
Job Category : General Category 2
Full Job Description :-
Bachelor’s degree
1+ years of experience in customer service providing direct to customer support
Job summary
We are looking for someone to support immigration back-end activities providing the answers and guidance our internal Amazonian employees. The ideal candidate is driven to delight our internal customers and has a background in process execution. In addition, the right candidate has excellent organization, communication and listening skills, a demonstrated ability to manage multiple responsibilities, and has the highest standards when it comes to customer service and quality of work.
Key job responsibilities
Triage customer contacts, resolve straightforward inquiries
Own processes and administrative tasks related to defined operational work
Validate, test, and recommend edits to immigration standard operating procedures (SOPs)
Manage overflow capacity when necessary and meet deadlines
Partner with global team members to build and improve upon common processes
Gain an understanding of immigration globally, in addition to existing country or region-specific expertise
A day in the life
The Immigration Assistance will provide support to different types of global immigration activities including requests arriving to the Global Immigration Inbox and Trouble Tickets (TT) created by Amazon employees.
About the team
The Global Immigration Services (GIST) is building a best-in-class professional solution to deliver immigration support and services to Amazon businesses, employees, candidates, and internal stakeholders across the globe.
1+ years of experience in Immigration, HR, Recruitment, or related field
Ability to adapt and thrive in a fast-paced, growing environment with changing circumstances, direction, and strategy
Proficiency in MS Word, Excel, and Outlook
Excellent written and verbal communication skills
Process optimization experience
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