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Job Opening details:-
Company Name :- Mavenir
Position Name :- IT Support On Field
Company Location :- Mumbai, Maharashtra
Job Category : General Category
Full Job Description :-
Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry’s only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers.
Role Summary
IT Support Specialist: Coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. Survey Tip: Employees whose primary responsibility is problem identification or providing instructions for self-help to routine problems should be matched to Help Desk Coordinator (9461-9464). Roles can have an internal or external client focus. May involve company-hosted, Web-enabled solutions or may include project-based jobs in conjunction with Professional Services and outsourcing functions.
Key Responsibilities
Desktop / Laptop hardware support
Application / Software instillation
IT Asset Inventory Update
OS Instillations on laptops
Handle security alerts with guidance / instructions provided
Track and update tickets
Report and update problem / issues
provide assistance and support related to computer systems, hardware, and software –
Job Requirements
Experience: 0-1 yrs
Diploma / Graduate in any field
Desktop / Laptop hardware support
Application / Software instillation
IT Asset Inventory Update
OS Instillations on laptops
Handle security alerts with guidance / instructions provided
Track and update tickets
Report and update problem / issues
provide assistance and support related to computer systems, hardware, and software –
Accessibility
Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter.
Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.
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