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Job Opening details:-
Company Name :- Uber India
Position Name :- L1 Expert
Company Location :- Bengaluru, Karnataka
Job Category : General Category 2
Full Job Description :-
You will be the face of Uber for the partners coming to the GL. You will primarily assist the partners with their queries and deliver a world class experience to every Uber partner visiting the GL.
Help new partners join Uber
Provide support to partners with their queries
Ensure the highest quality of customer support in each interaction
Find the best possible solution for the grievances for the partner
Your traits
Customer Obsessed: You are obsessed with providing the highest quality of service and driving-up NPS.
Problem Solver: You are a keen problem solver and you look at every problem as a step that will bring a new change.
Patient: You are someone who can calm people down and send them back with a smile
Bold: You are not afraid to take the right decision and you believe in what you do
Background
You must have a bachelor’s degree with 0-2 years of work experience
A background in customer service is highly preferred
You must be fluent in Kannada
A hustler with good people skills would be an ideal candidate
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