[New Job Vacancy] Officer-Fraud Detections & Authorization job in HDFC Bank, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- HDFC Bank Position Name :- Officer-Fraud Detections & Authorization Company Location :- Chennai, Tamil Nadu Job Category :  General Category Full Job Description :- Job Description Job Responsibilities(JR) : 6 8 Areas Actionable (4-6) Fraud detection To ensure tracking of pending alerts every one hour To report high value dispute to relevant stakeholders upon identification To revert to mails on timely manner To ensure tracking on all temporary blocks to avoid customer escalation & inconvenience. Timely action of declines for the agreed scenarios /response codes with Product team through PRM transaction monitoring system. To ensure hotlisting of cards upon dispute by the customers To ensure increase in customer contactability To ensure appropriate communication sent to the customer in case of non contactability To highlight sudden spurt in alerts to TL for taking informed decision. To work closely with TL for achieving the performance metrics System Management To track system downtime of all systems. To ensure appropriate staffing during downtime. To ensure monitoring of transactions through alternate channel during system downtime To report any abnormality of monitoring systems to Fraud prevention for appropriate actioning To adhere to roles and responsibilities w. r. t handling the assigned systems. To track all logs pertaining to fraud detection activities People management To ensure shift management of support staffs To manage unscheduled leaves and permission from support staffs thus ensuring alerts are not kept pending To manage shift thus ensuring staffs coming in a particular shift are not overburdened with alert actioning. Skills Good communication skills Good interpersonal skills Should be a good team player Good analytics skill Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.