[New Job Vacancy] Ops Support – Account opening and Payments job in Citi, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- Citi Position Name :- Ops Support – Account opening and Payments Company Location :- Chennai, Tamil Nadu Job Category :  General Category Full Job Description :- Job Purpose: Support Operational delivery of Account Fulfillment & Payment functions Maintain effective oversight and control on process delivery from outsourced service providers Support Operations manager in implementing new/changes on end to end process journey including regulatory processes; controls & documentation in Operations Key Responsibilities: – Provide effective oversight of Back Office Operations dealing with Account Fulfillment (Client onboarding & Maintenance) & Payment processes. Ensure their performance adhere to SLA in terms of accuracy and timelines. Perform day to day monitoring of Key Operational metrics for Account Fulfillment & Payment Operations. Ensure metrics are accurate and any inaccurate/incomplete data is challenged and completed appropriately within existing deadline Be a subject matter expert in Client Onboarding & Payments working with Local Ops manager to support business on any initiatives. Understand end to end client journeys and find continuous improvement opportunities and maintain effective control environment Work closely with Ops Manager to understand changes to regulations and support implementation of changes by engaging key SME in Operations teams onshore and offshore (outsourced service provider) train them and implement process change to comply with new/updated regulations. Manage service delivery by establishing engagement model to identify and resolve issues that impact the process delivery Support Operations manager with audit reviews – both Internal and external audits on Account fulfillment function for business Maintain up to date procedure documents. Also responsible for continuous process reviews (and adherence to process) and improvements in process Ensure all the risks are documented in MCA and deliverables are provided in timely manner. Ensure MCA breaches are minimised Support inn resolution of Corrective action plan and engage with stakeholders involved for timely completion and resolution of breaches/issues Be an effective back up to Operations Manager in their absence Development Value: The role has high development value since it requires working with diverse business areas, a detailed understanding of systems, Operational and regulatory processes, and a bottom-line focus on improvement of the customer experience. Knowledge/Experience: Essential The ideal candidates will have experience of working in financial services and a good understanding Core Operations functions Experience of working in Client Onboarding, Payments and demonstrate good understanding of KYC and Sanctions screening processes Ability to work with minimal supervision within a team environment Skills: Essential Good verbal and written communication skills Flexible and prepared to work in a variety of functions Ability to work under pressure and meet strict deadlines. High level of accuracy and attention to detail Evidence of using effective planning and organizing skills in a previous role. Stakeholder management Qualifications: Minimum Degree level Competencies Adaptive to change in a continually changing business environment. Work effectively with diverse team Valuing Diversity: Demonstrates an appreciation of a diverse workforce. Appreciates differences in style or perspective and uses differences to add value to decisions or actions and organisational success – Job Family Group: Operations – Core – Job Family: Operations Support – Time Type: Full time – Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Citigroup Inc. and its subsidiaries (“Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View the “EEO is the Law” poster. View the EEO is the Law Supplement. View the EEO Policy Statement. View the Pay Transparency Posting Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.