[New Job Vacancy] Product Support Associate II job in Thomson Reuters, (Hyderabad, Telangana) – Jobs in Hyderabad, Telangana

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Job Opening details:-
Company Name :-
Thomson Reuters
Position Name :-
Product Support Associate II
Company Location :-
Hyderabad, Telangana
Job Category :
 General Category 2

Full Job Description :-
Primary Responsibilities:
Provide product support to customers via phone, email and/or chat leveraging internal resources in a
timely manner across a wide range of ONESOURCE Products
Work on cases/tickets according to established departmental practices
Document all interactions following standard operating procedures
Collaborate with other support teams involving integration between ONESOURCE products
Improve the quality of the customer experience on a daily basis
Assist other Support teams based on need and availability
Participate in training projects and deliver on-demand coaching
Other duties as assigned
Technical /Professional Skills & Competencies:
Essential Skills:
Previous support experience with an emphasis on providing excellent service in a customer care role
(2+ years)
Demonstration of critical thinking skills
Excellent follow through, attention to detail and able to adhere to a set deadline
Knowledge and proficiency using Microsoft Excel, Adobe, SalesForce, and tax preparation software
Strong initiative and ability to self-manage
Demonstrate customer service skills
Strong verbal and written communication skills
Demonstrate good time management skills
Ability to work with changing priorities and deadlines
Good teamwork skills
Apply knowledge quickly
Ability to work varying shifts
Desired Skills:
Financial Services and/or accounting industry experience
Experience with tax research software is highly beneficial
Technical Support or IT Helpdesk experience
Associate’s degree required and/or equivalent work experience will be taken into consideration
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on thomsonreuters.com.

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