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Job Opening details:-
Company Name :- Rocketlane
Position Name :- Product Support Intern
Company Location :- Chennai, Tamil Nadu
Job Category : General Category
Full Job Description :-
About RocketlaneRockeltane is one of the most exciting and fast-growing SaaS startups in the customer onboarding category, and has raised $21M in capital (https://twitter.com/RocketlaneHQ/status/1483821563195850753!) from global VCs such as 8VC, Nexus Venture Partners, Matrix Partners India, and super angels like Gokul Rajaram and Girish Mathrubootham.Within 6 months of product launch, the Company has been recognised as a Leader in the G2 Category of Customer Onboarding due to the rapid early traction and customer love it has garnered globally from the likes of LinkSquares, AppCues, ContractPodAI, Chargebee, parcelLab etc.With a mission to deliver chaos-free, consistent, accelerated and delightful customer journeys through its purpose-built software; the company was founded in April 2020 by second-time entrepreneur trio – Srikrishnan, Vignesh and Deepak. Previously, the trio built a successful in-app messaging startup that was acquired by Freshworks (NASDAQ: FRSH) in 2015.Rocketlane stood at https://www.producthunt.com/posts/rocketlane on Product Hunt immediately on its product launch in June 2021 and is now building a global and a diverse workplace to empower passionate problem-solvers to innovate, collaborate, do their best work and see the next phase of hyper growth together!What’s the opportunity?Product Support is the first line of contact for customers experiencing issues with adoption, integration configuration, operation and management of Rocketlane solutions. They are, in many ways, the post-sale “face of Rocketlane” and are passionate problem-solvers.The ability to visualise problems is key to being successful in this role along with excellent analytical and troubleshooting skills. You will be responsible for diagnosis and analysis of customer issues, ensure the best customer experience and you’ll be expected to bring first level detailed diagnosis from Support into Product/Engineering.What will I be doing?Receive and triage incoming cases (email, phone, and web)Provide product support to clients related to technical and operational aspects of the products, including troubleshooting, system updates, support case acknowledgements, provisioning activities, etc.Collaborate and communicate / escalate issues with other Product Support team members.Deliver a consistent, responsive and satisfying customer experience at each touch pointBe responsible for collation of key metrics/data points to enable reporting and analysis of customer satisfactionTrain customers in software platform basics and provide progressive guidance throughout the implementation and go-live process.What skills and experience do I need?Degree in a technology related program or equivalent experience in a Product Support roleAbility to identify and clarify problems, set goals and able to resolve issuesAbility to effectively multi-taskStrong verbal and written communications skillsCustomer first mentality and enthusiasm to build customer loyaltyExcellent organisational skills and must be detail orientedExcellent customer service and interpersonal skillsWhat’s in it for me?:Great Opportunity: Rocketlane genuinely cares about everyone we hire. You’ll learn new things and grow no matter how experienced you are while working with founders with more than 3 decades of collective experience in building significant B2B SaaS startups.Great Team: Work with a world-class, high-velocity team that truly embodies the values of empathy, curiosity and customer-centricity. Check out thehttps://www.linkedin.com/feed/hashtag/?keywords=rocketlanemeetthe_team on our LinkedIn.Great Culture: An open, fun and exciting start-up culture that empowers its people to champion big problems with the freedom to think and innovate.Growth: You could easily and quickly transition into other sales roles you’d likeImpact: Be part of building a global, passionate team in a fast-paced, and growth-oriented environment with a work philosophy of being high on ambition, ownership and a bias for action.Monetary rewards and benefits: Competitive salary, Flexible leave policy, comprehensive health insurance for you and your dependents and more!Job Type: Internship
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2022-04-16