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Job Opening details:-
Company Name :- Capgemini
Position Name :- ServiceNow CSM | 9 to 13 years | Bangaluru & Pune
Company Location :- Mumbai, Maharashtra
Job Category : General Category
Full Job Description :-
Job Description
Manage overall Support and Development Projects for the customer Assist with ITSM application projects planning testing and implementation
Build and maintain Service Catalogues Users Groups Roles Security Groups and Teams administration Global Reports creation and administration
Responsible for technical administration of all ITSM modules
Currently in use Create and maintain client scripts and business rules JavaScript Troubleshoot and resolve any potential ITSM application
Experience with managing a CMDB preferably in ServiceNow Familiarity with IT service management ITSM toolsets preferably ServiceNow
Experience in ITIL Service Asset Configuration Management Practical experience in ITIL service management functions and processes
Experience in CMDB Service Mapping and Taxonomy
Experiencing in CMDB Discovery Administration and Cloud Administration Prior hands on experience creating and maintaining SACM reports and dashboards
Experience with integrations of multiple disparate transactional systems across the enterprise
Required Candidate profile More than 9 years of overall experience including
Experience as Team lead people Manager Delivery Manager 5 years experience as a ServiceNow Administrator
3 years experience with JavaScript ITIL foundation certificate is desirable
Primary Skills
Sevice Now
CSM (Customer Service Management)
Secondary Skills
ITIL
ITSM tools
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