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Job Opening details:-
Company Name :- Sapours Technologies Pvt
Position Name :- SFDC BA
Company Location :- Pune, Maharashtra
Job Category : General Category
Full Job Description :-
Experience: 5 – 7 yrs
Position: SFDC Business Analyst (Salesforce CRM)
Job Type: Permanent
Location: Pune
Education: Bachelor’s degree (preferably in Business, Engineering, or a related field)
Required Skills & Experience:
Experience as Business Analyst for a Implementation partner or consulting firm working on digital projects.
Sales and CRM domain experience from any industry.
Working experience on Scrum and other Agile methodologies.
Project experience spanning complex Salesforce CRM with integrations to backend ERP, social media, CTI, ecommerce etc.
Project experience in Sales or Service or Marketing modules of Salesforce CRM.
Strong working knowledge on CRM, Sales, Service and Marketing functionality.
Experience of working with distributed, near-shore and off-shore teams.
Responsibilities:
Engage stakeholders, facilitate workshops, conduct client interviews to define business goals and elicit business requirements.
Resource should be good in setting the expectations with the client and do stakeholder management.
Understand current business processes and define future business processes.
Determine documentation needs based on the project requirements and manage the documentation efforts.
Define and document business requirements, functional requirements and process flows.
Prioritize requirements collaboratively with business stakeholders, CRUX and technology disciplines.
Ensure that project team has clear understanding of functional requirements and business expectations.
Provide requirement inputs during technical design sessions, review design deliverables for consistency and as a source of requirements.
Collaborate with Creative team and ensure that User Experience and Visual Design align with Functional Requirements.
Work with QA to develop testing strategy, identify test cases and participate in UAT.
Specify configuration options to support the implemented functionality using the business tools associated to the CRM Salesforce platform.
Create training materials for train-the-trainer and end-user training sessions.
Assist in planning development tasks and provide support to development team.
Define a process for change management and proactively manage requirement changes.
Proactively identify risks around requirements and communicate to PMs.
Ability to juggle multiple tasks in parallel work streams.
Actively contribute to internal BA community initiatives.
Contribute to business development efforts as needed.
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