[New Job Vacancy] Support Representative – Helpdesk job in McKinsey & Company, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- McKinsey & Company Position Name :- Support Representative – Helpdesk Company Location :- Chennai, Tamil Nadu Job Category :  General Category Full Job Description :- Who You’ll Work With You will be based in the Chennai office and will be a member of the Helpdesk team within Optimize, the McKinsey & Company function that delivers distinctive, positive and productive experiences through various services ranging from travel, events, real estate, sourcing, technology and purchasing for McKinsey & Company employees worldwide. What You’ll Do You will review the ticket queue, assign tickets and respond as appropriate to complex user issues. In this role, you will deliver excellent service by offering timely, accurate responses with a sincere eagerness to assist. You will play an integral part in resolving queries and communicating discrepancies from both internal clients and external vendors, taking complete ownership of the task through resolution. As a follow up, you will need to accurately log any detected issues and queries from both stakeholders and vendors and escalate those issues to senior team members as appropriate and necessary. You may work with senior team members to gather and compile data and provide comprehensive reports and follows up on report requests. Lastly, you will also have opportunities to participate in various projects to enhance efficiency of function and suggest ideas for continuous process improvement. Qualifications Bachelor’s/university degree preferred Track record of being results driven and resourceful, with strong problem-solving skills Organized and detail-oriented with strong prioritization skills Self-starter with an ownership mentality Collaborative with a positive energy and attitude Intermediate MS Office knowledge (Excel, Word, PowerPoint) Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.