[New Job Vacancy] Trainee – Contact Centre job in DHL Express, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- DHL Express Position Name :- Trainee – Contact Centre Company Location :- Chennai, Tamil Nadu Job Category :  General Category Full Job Description :- (22003DP) India-Tamil Nadu-Chennai | Full-time | Permanent | Shift ROLE PROFILE Solid line False False Center 1 Dotted Line False False Center Solid line False False Center Dotted Line False False Center Key Role Details DPDHL Role Title Customer Contact Centre Executive Reports to (Job Title) Customer Contact Centre Supervisor Corporate/ Business Division DHL Express India Reports to (Job Title) if more than 1 reporting line Business Area / Unit Career Function Customer Services Department Customer Service Job Family Call Center Location (City / Country) BOM / MAA Career Level Role Purpose Confidently and knowledgeably provide the full suite of DHL customer service offerings (e.g. booking, enquiries, shipment status, tracking etc) to all parties contacting DHL via the customer service hotline and other contact modes. Scope of Role Budget responsibility [€/year] Expected EBIT of own unit [€/year] Revenue of own unit [€/year] Size of assets under management [€] Geographical Responsibility Country Team size Individual contributor Key Accountabilities Area Accountabilities Measurement Criteria / KPIs Main Accountabilities Accept and register bookings for DHL services Please refer to the incentive document Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. for more clarification Sales Leads, shipment insurance) during interaction with customer Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff People Management Incumbent has no direct report and authority over country line and functional personnel. Nevertheless he/she Informal influence to enable must be able to demonstrate ability to influence decisions / actions improvement and change within the organisation Requirements for the Job Divisional Experience Functional Experience 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable) Experience working in teams Geographical Experience Education / Qualification / Certification Requirements Graduation or Diploma (equivalent) Language Level Language Requirements English and Hindi Fluent (written and spoken) Local language (where applicable) Spoke (written and spoken where applicable) Career Development Possible next roles: Role Required Attributes for next role Possible feeder roles: Additional Information Further required information Administration Section To be completed by HR Prepared by Valid from 1-Mar-2019 Version Draft / work in progress False False Center Approved False False Center 1 Valid until HR Section Not to be distributed Internal Job Code RCS Grade 7/8 Towers Watson Global Grade Mercer IPE Position Class Towers Watson Position Code Mercer Unique Position Code (MUPC) Towers Watson Benchmark Title Mercer Benchmark Title Graduate or equivalent Posting Legal Entity DHL Express (India) Pvt. Ltd. Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.