[New Job Vacancy] Training Operations-Coordinator job in Genesys, (Chennai, Tamil Nadu) – Jobs in Chennai, Tamil Nadu

Are you searching for a Perfect job or looking for new opportunity then this site is the best choice for you to search your dream Job. Job Opening details:- Company Name :- Genesys Position Name :- Training Operations-Coordinator Company Location :- Chennai, Tamil Nadu Job Category :  General Category Full Job Description :- Job Description Location: Chennai Summary: Please create a summary describing your position and signaling to a candidate why this would be an exciting opportunity for them. Key Responsibilities: Triage tickets coming into support Respond to level 1/2 inquiries via ticketing system & via phone Weekly class setup, ensuring student are enrolled correctly, images are deployed to instructors Provide self-study lab access to students Proactively work with students to provide them information they need for classes. Create new users in Salesforce. Ensure proper retention of all documentation. Run basic reporting for classes / students Enter registration / exam data into learning system Working quarterly shifts US time and Indian time Requirements: At least two (2) years of experience in an office environment. Bachelor’s degree preferred. Experience in a training environment given strong consideration. The ability to be flexible and adapt to changing business needs The ability to problem-solve and multitask Self-motivated with a can-do attitude Working knowledge of Microsoft Office Products, including Word, Excel, and Outlook. Excellent verbal and written communication skills with a strong focus on customer service Experience using an LMS system High degree of detail and excellent organizational skills About Us: Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog. Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Covid-19: Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated. About Genesys: Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. Disclaimer : We are only helping our audience to check various job listing in various companies. We have not providing any job nor taking any registration fees. We have no legal responsibility over the details mentioned on our website. candidates are requested to check company profile before joining.

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