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Job Opening details:-
Company Name :- American Express Global Business Travel
Position Name :- Travel Counselor
Company Location :- Chennai, Tamil Nadu
Job Category : Â General Category
Full Job Description :-
Incumbent should have good knowledge of domestic as well as international critical itineraries (Geographical Knowledge is mandatory)
GDS experience is mandatory , Galileo will be preferred
Should have experience in handling face to face client
Open to work in pressure and critical situation
Managing and building relationship with the VFS and embassies plus vendor’s in order to get timely confirmations
Handle corporate clients with their travel requirement like visa request
Co-ordinate with multiple departments to ensure quick resolution for the customer, Need to adhere SLA
Build excellent business relationship with customer groups, peers and seniors
Ensure Travel policies are adhered
Should be team player and manage show alone if required
Expect to work on financials (card reconciliation will be extra advantage)
Ensure latest updated policies, procedures, desk Instructions are read & complied
Good PC skills, MS Office applications and lotus notes
Excellent Customer service and communication skills (Both Written and Verbal)
Knowledge Of corporate travel economics and travel technology/tools will be an added advantage
Requirement
Minimum educational qualification required is Graduate
Diploma / Post Graduation in travel & tourism would be added advantage
Minimum 2 years of relevant experience in Reservation & Ticketing preferably in Travel industry
Open to work in 24/7 environment, roster off., weekend working, public holidays and festivals
Basic understanding in international travel requirements and destination knowledge a plus
Good verbal and written communication and interpersonal skills
Ability to work under pressure and multi-task while maintaining professional rapport with corporate clients
Good problem solving skills and attention to details
Willingness to learn and strong understanding that learning never ends is a must
Location
India – Tamil Nadu – Chennai
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2022-04-13